Privacy policy

Effective Date: November 2025

At BCZA, your privacy is important to us. We are committed to protecting the personal information you provide while shopping with us and ensuring that it is handled responsibly and securely. This Privacy Policy explains what data we collect, how we use it, and your rights regarding your information.

1. Information We Collect

When you interact with BCZA’s online store, we may collect the following information:

a) Personal Information:

  • Name

  • Email address

  • Phone number

  • Billing and shipping addresses

  • Payment information (processed securely via Shopify or approved payment gateways)

b) Non-Personal Information:

  • Browser type, device information, IP address

  • Pages visited, time spent on the site, and other analytics data

This information helps us improve your shopping experience and provide better service.

2. How We Use Your Information

We use your information for the following purposes:

  • To process and fulfill orders

  • To communicate with you regarding orders, service requests, and support inquiries

  • To send important updates about your account or purchases

  • To improve our website and services

  • To comply with legal obligations, including tax and financial reporting

3. Sharing Your Information

BCZA will never sell your personal information. However, we may share your information in limited cases:

  • With service providers: Payment processors, couriers, and IT services to help deliver and manage your order

  • For legal reasons: If required by law or to protect our rights

  • With partners: Only when necessary to fulfill orders or services you have requested

4. Cookies and Tracking

BCZA uses cookies and similar technologies to improve your browsing experience:

  • Remember your shopping cart and preferences

  • Analyze website usage for performance improvements

  • Deliver relevant marketing and advertising

You can disable cookies through your browser settings, but some features of the website may not function correctly.

5. Data Security

We take appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

All payment information is processed through secure, PCI-compliant payment gateways, and sensitive data is never stored on our servers.

6. Your Rights

Under South African privacy laws (POPIA), you have the right to:

  • Request access to your personal information

  • Request corrections to inaccurate information

  • Request that we stop processing your information for marketing purposes

  • Request deletion of your personal data where applicable

To exercise any of these rights, please contact our privacy team at:

onlinestore@bcza.co.za
012 940 1899
082 903 3222

7. Third-Party Links

Our website may contain links to third-party websites. BCZA is not responsible for the privacy practices of other websites. We encourage you to review the privacy policies of any third-party site you visit.

8. Updates to This Privacy Policy

BCZA may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. We encourage you to review this page periodically.

9. Contact Us

If you have questions or concerns about our Privacy Policy, please contact us:

onlinestore@bcza.co.za
012 940 1899
082 903 3222
Monday – Friday, 8:00 AM – 5:00 PM