Terms of service

Effective Date: November 2025

Welcome to BCZA. By accessing or using our website and services, you agree to comply with and be bound by these Terms of Service. Please read them carefully before making a purchase or using our site.

1. General Information

BCZA provides online sales of Milwaukee® Tools and accessories across South Africa. All users of this website must be at least 18 years old or have legal parental/guardian consent to make purchases.

By using this website, you agree to:

  • Provide accurate and complete information when placing orders

  • Abide by all applicable laws and regulations

  • Not engage in fraudulent or unlawful activity

2. Account Responsibility

If you create an account on BCZA’s website:

  • You are responsible for maintaining the confidentiality of your login credentials

  • You are responsible for all activity under your account

  • You must immediately notify BCZA of any unauthorized use of your account

3. Online Purchases

All sales through BCZA’s online store are final. Please refer to our Refund & Return Policy for details.

By placing an order, you confirm:

  • You have reviewed the product specifications and selected the correct model, voltage, and accessories

  • You understand that all prices are exclusive of VAT

  • Shipping is only available within South Africa

BCZA reserves the right to cancel or refuse orders for any reason, including product availability or suspected fraud.

4. Payment

BCZA accepts payment through approved Shopify payment gateways, which may include:

  • Credit/debit cards (Visa, MasterCard)

  • EFT, PayFast, or other secure local payment methods

Payment must be received and confirmed before order processing and shipment. BCZA is not responsible for failed or delayed payments due to third-party payment processing errors.

5. Shipping & Delivery

Shipping is available only within South Africa. Delivery times may vary depending on the courier and location. Customers are responsible for providing accurate shipping information.

BCZA is not liable for delays or losses caused by the courier or incorrect address details. Shipping may be fulfilled by BCZA’s in-house couriers or a third-party courier, as determined at the time of dispatch.

6. Intellectual Property

All content on the BCZA website, including text, images, logos, and trademarks, is the property of BCZA or its licensors. You may not reproduce, distribute, or use any content for commercial purposes without written permission.

7. Limitation of Liability

BCZA strives to provide accurate product information and reliable service. However:

  • BCZA is not liable for indirect, incidental, or consequential damages arising from the use of our products or website

  • BCZA makes no warranties regarding product performance beyond the manufacturer’s warranty

  • Customers assume full responsibility for the safe and proper use of all products purchased

8. Governing Law

These Terms of Service are governed by the laws of South Africa. Any disputes arising from the use of this website or purchases from BCZA will be resolved under South African jurisdiction.

9. Changes to Terms

BCZA reserves the right to update these Terms of Service at any time. Changes will be posted on this page with an updated effective date. Your continued use of the website constitutes acceptance of any revised Terms.

10. Contact Us

For questions or concerns regarding these Terms of Service, please contact us:

onlinestore@bcza.co.za
012 940 1899
082 903 3222
Monday – Friday, 8:00 AM – 5:00 PM